This article collects the most common ePRINTit questions and problems for students and guests: files and formats, accounts and refunds, and what to do when a print job fails.
Files and formats
What file types can I print?
.bmp, .jpg, .jpeg, .png, .gif, .tif, .tiff, .doc, .docx, .txt, .rtf, .htm, .html, .xls, .xlsx, .ppt, .pptx, .pdf, and .xps.
My file is in another format (like Photoshop PSD)
Use Save As or Export in the original program to save a copy in a supported format — PDF works for almost everything.
Can I print a password-protected document?
No — ePRINTit can't open a document it doesn't have the password for. On your own device, print or save the document as an unprotected PDF first, then upload that copy. If the author locked the document against printing entirely, contact the author.
Is there a size limit?
Yes — 100 MB per file.
How long do my files stay in the queue?
Up to 7 days. You can delete a file at any time and re-upload it to print again.
Can I print just part of a document?
Yes — set a page range when uploading in the portal, or adjust it at the kiosk. Use the Full Print Preview at the kiosk to check exactly what will print before you confirm.
Accounts and funds
Do I need to create an account?
No. Every student's account already exists — sign in at fhda.eprintitsaas.com with your CWID and MyPortal password.
What happened to my old balance?
Balances from previous terms were transferred automatically to the new ePRINTit SaaS platform. Sign in and check — it should already be there.
Do my funds expire?
No — funds carry forward for your whole time at FHDA. Plan to use your balance before you graduate.
What's the minimum deposit?
$3.00, paid with any major credit card in the portal or app. Payments are processed by Stripe.
Can I use my print balance elsewhere on campus?
No. ePRINTit funds only work at the campus ePRINTit and ScanEZ stations — not for food, books, or parking — and the money is not stored on your ID card.
Printing problems and refunds
The printer failed mid-job (out of paper, out of toner, jam, error)
You're covered — when a job fails or prints incorrectly because of printer hardware or firmware errors, 100% of the cost is refunded to your ePRINTit balance. Email [email protected] with your CWID or guest username, the date and time, the kiosk location, and what you think happened.
How long do refunds take?
Refunds to your ePRINTit account balance take about 24 hours. Refunds back through the Stripe payment gateway to your card take 7–10 days.
My emailed file never showed up at the kiosk
Email-to-print matches jobs to your account by sender address. Make sure you sent the file to [email protected] from the email address registered with your FHDA account, then re-send.
My file disappeared from the queue
Files expire after 7 days. Upload the document again.
The kiosk is locked, frozen, or the network is down
Try another station — there are multiple kiosks on each campus. Please have a college employee report the down station to the FHDA Help Desk.
I need accessibility support
The web portal works with screen readers and contrast tools on your own device. The ScanEZ stations include an on-screen Magnifier, Narrator screen reader, high-contrast modes, and a 25+ language interface. Library and lab staff can also assist on site.
Money problems go to ePRINTit, not the campus help desk. Any financial issue — a failed job that billed you, a missing balance, a refund — is resolved by emailing [email protected] with your CWID or guest username, the date and time, the kiosk location, and a description of what happened.
Get help
For account, payment, or refund issues, email [email protected] with your CWID or guest username, the date and time, the kiosk location, and what happened.