Summer Help Desk Hours: Begining Monday, July 6, the Help Desk will be open Monday through Thursday from 7:30 a.m. to 5:30 p.m. Normal hours will resume on September 7.
Help Options
ETS technical support is for faculty and staff only. The ETS Help Desk provides technical support for computers, network connections, phones, voicemail, software, classroom multimedia equipment, and user accounts.
First time submitting a ticket? Read the Help Desk User Guide before you start.
What to expect after you contact us
- We will attempt to resolve your issue immediately
- If we cannot resolve it directly, we escalate to the appropriate ETS team
- You will receive a ticket number and can track your request through the Freshservice system.
- Typical response time varies based on the request type and urgency of the issue. If you are currently in a class session having issues, it is always best to call 408-864-8324 for the fastest assistance.
Browse Help Information by Topic
Find answers to common questions before contacting us:
Working on Campus
Online Services and Software
- Adobe Creative Cloud
- Canvas
- Email and Calendar
- Google Gemini - Coming Soon
- Microsoft 365 (formerly Office 365)
- MyPortal/Banner
- Virtual Desktop Infrastucture / Virtual Machines - Coming Soon
- Zoom
Security
- Antivirus - Coming Soon
- Duo Multi-factor Authentication
- Password Reset - Coming Soon
- Security Training - Coming Soon
- Virtual Private Network (VPN)
Additional Resources for Faculty & Staff
- Entering, Transferring and Exiting Employees
- Faculty Resources - Coming Soon
- Software Downloads - Coming Soon
- Staff Resources - Coming Soon