This article is for managers and department administrative assistants. Use the internal transfer process — sometimes called crossboarding — when an employee moves from one district department to another. The transfer has two halves: the department the employee is leaving submits a Transfer Out request, and the department the employee is joining submits a Transfer In request. Both are needed so ETS can wind down the old position's equipment, access, and phone while setting up the new one.
Transfer In — submitted by the receiving department
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Go to helpdesk.fhda.edu and log in.
- On the main FHDA ETS Help Desk page, click the Internal Transfer In Process tile ("Use this process to create the tickets for an employee that is coming to your department from another job in the district").
- Complete the Transfer In Employee Processform. It creates a parent ticket with three child tickets:
- Computer Equipment
- Account Access
- Telephone/Voice Mail
- Click Place Request.
Transfer Out — submitted by the department the employee is leaving
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Go to helpdesk.fhda.edu and log in.
- On the main FHDA ETS Help Desk page, click the Internal Transfer Out Process tile ("Use this process to create the tickets for an employee that is leaving your department to transfer to another job in the district").
- Complete the Transfer Out Employee Processform. It creates a parent ticket with three child tickets:
- Computer Equipment
- Account Access
- Telephone/Voice Mail
- Click Place Request.
Use the transfer process, not the exit process, for employees staying with the district. The Exiting Employee Process is only for employees leaving the district entirely. Filing an exit for a transferring employee can remove access they still need. System access tied to the old position (for example Banner, SARS, or Argos roles) is adjusted through the transfer tickets, so list the access the new position needs.
Get help
Submit a ticket at helpdesk.fhda.edu or call the ETS Call Center at (408) 864-8324 (x8324). Leave a callback number.