IT Project Prioritization Process
In Fall 2011 Educational Technology Services (ETS) implemented a
process to determine priorities of projects requested by users. A new
Website called IT Technology
Projects explains the process and provides forms for users to use
in requesting new projects. On this site, you can also review the status of projects that ETS is currently working on.
Requests for help from ETS:
On July 1, 2013 ETS will go live with a new ticketing/work request system for users to submit and manage their technical support issues. We believe that you will find this new system intuitive, easy to access and navigate, and will include a searchable knowledge base that will help you to help yourself. How to videos coming soon! Please go to: http://ets.fhda.edu/call_center/ for more information.
IT Security Resources
Protecting the personal data of our students and employees is
increasingly important as the number of attacks to expose digital information has been increasing. The following resources may be useful in learning about and protecting important data as well as your computing devices:
Maintenance Down Time Notices
Notices of scheduled and unscheduled downtime for IT systems and
services may be reviewed at the link below:
District Technology Plan
The district technology plan (a 72 page document) was approved by
the Board of Trustees on May 2, 2011 and can be downloaded below:
Assistance for Individuals with Disabilities
You can find information and requirements for assisting individuals
with disabilities with regard to the use of technology at the resources
Have a great winter term!