This article is for managers and department administrative assistants. Use the New Hire Process when someone is joining the district for the first time — not for internal transfers. The process tells ETS to set up the new employee's computer equipment, account access, and telephone/voicemail before their start date.
Before you start
- Have the new hire's campuswide ID (CWID) ready — you will need it to complete the child tickets.
- Confirm with Human Resources that the new hire's assignment has been entered. Account creation depends on the HR record being in place.
Submit the New Hire Process ticket
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Go to helpdesk.fhda.edu and log in.
- On the main FHDA ETS Help Desk page, click the New Hire Process tile ("Use this form when someone is new to the district, not for internal transfers").
- Complete the New Employee Onboarding Request form. It creates a parent ticket with three child tickets:
- Computer Equipment
- Account Access
- Telephone/Voice Mail
- Click Continue, then Submit.
Submit the request before the start date. Equipment, accounts, and phone setup each take time to complete, and requests spike around the start of the fiscal year. Submitting early means the new hire can work on day one.
Get help
Submit a ticket at helpdesk.fhda.edu or call the ETS Call Center at (408) 864-8324 (x8324). Leave a callback number.