Getting Help

Important Notice: Click here for Remote Work/Instruction documentation


The ETS Call Center provides technical support for your computer, network connection, phone, voicemail, software, classroom multimedia equipment, and various accounts and passwords. Many of the answers to your frequently asked questions are available here.

You can contact us via our online request system, or phone (408)864-8324. Our hours of operation are Monday through Friday 7:00 am - 5:00 pm (closed between 12:00-12:30 for lunch). We will do everything we can to resolve your issue immediately. If we are unable to directly resolve your issue, we will escalate a work order to the appropriate team of ETS professionals and track your issue to ensure prompt resolution and quality service.

NOTE: The Call Center only provides technical support for staff and faculty. If you are a student needing assistance logging into, please contact the Admissions and Records Office at your campus.