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Duo Installation and Setup

This article walks students through enrolling in Duo multi-factor authentication, which is required for MyPortal. New to Duo? Start with Overview - Duo MFA for Students. Enrollment takes about 3–5 minutes once the app is installed.

Before you start

  • A computer to sign in to MyPortal.
  • A mobile phone (iPhone with iOS 17+ or Android 12+ recommended). No smartphone? A regular mobile phone or landline works too — you'll get passcodes by text or a phone call instead.
  • Your CWID and MyPortal password.

Step 1 — Install Duo Mobile (recommended)

  1. On your phone, open the Apple App Store or Google Play Store.
  2. Search for Duo Mobile and install it. The app is free.

Already use Duo Mobile for another school or job? Don't install it again — the app holds multiple accounts, and FHDA enrollment will add an "FHDA" account alongside your existing ones.

Step 2 — Enroll through MyPortal

  1. On your computer, sign in to myportal.fhda.edu with your CWID and password. The Duo enrollment prompt appears automatically.
  2. At the First, add a devicescreen, choose your method:
    • Duo Mobile (recommended) — enter your mobile number, click Add phone number, and confirm.
    • Phone number — if you don't have a smartphone; check This is a landline phone if it is one.
  3. If you chose Duo Mobile, scan the QR code shown on your computer screen with the app: tap Add (iPhone) or the + sign (Android), choose Use QR code, and aim the camera at the screen. Name the account and save.
  4. Approve the test authentication — tap the push on your phone, answer the call, or enter the texted passcode.
  5. Click Yes, this is my device to skip the Duo prompt on that browser for the next 15 days.
  • Duo may skip the QR step automatically if it can verify your phone another way — going straight from "Verify passcode" to "Added Duo Mobile" is normal.
  • QR codes expire within a few minutes. If yours expires, click Back in the browser, reopen the QR step to refresh the code, and scan it right away.

Add a second method before you finish. Enroll at least two options — for example Duo Mobile and a second phone number, or Duo Mobile and Touch ID. If your phone is ever lost, broken, or replaced, the backup is what keeps you out of a lockout. (Touch ID alone is strongly discouraged — it only works on the one device it was set up on.)

Adding a device later

  1. Sign in to MyPortal in a private/incognito window so the Duo prompt appears.
  2. At the prompt, click Other options, scroll down, and click Manage devices.
  3. Verify your identity, then click Add a device in the Device Management Portal.

Get help

For Duo setup, device enrollment, and technical troubleshooting, email [email protected] or call (650) 469-8484.