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ETS: Staff Resources

Getting Help

Staff Resources

 

**IMPORTANT NOTICE:

ETS Will Provide Modified On-Campus Support Starting April 12, 2021

Support Details:

-ETS is following all Covid-19 protocols regarding social distancing, masks, etc. while on campus.

-ETS has one staff person on campus each day.

-It can take up to 24 hours for ETS to respond to an on campus in-classroom support request

-There are no ETS staff on campus for evening classroom support.

-For staff and faculty returning to campus spring 2021 for office work, ETS will continue to provide remote support.

-For De Anza Banner Student Information Systems (SIS) access requests go to MyPortal > Adobe Sign Employee > De Anza SIS Access Request Form (Employee)

-For De Anza Student Dashboard access requests go to MyPortal > Adobe Sign Employee > De Anza Student Dashboard Access Request Form (Employee, Faculty)

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Working remotely

OptimumHQ

Myportal/Banner

Office 365

Email

Adobe Creative Suite

Liquid Office (staff time card)

Managed Print System

Zoom Videoconferencing

Vision Resource Center (previously Lynda.com)

FHDA Employee Self-Service FERPA Training

Submitting ETS Help work orders for exiting/transferring employees 

VPN (GlobalProtect)