Remote Work and Instruction Support Documentation
ETS Will Provide Modified On-Campus Support Starting April 12, 2021
-ETS is following all Covid-19 protocols regarding social distancing, masks, etc.
while on campus.
-ETS has one staff person on campus each day.
-It can take up to 24 hours for ETS to respond to an on campus in-classroom support
-There are no ETS staff on campus for evening classroom support.
-For staff and faculty returning to campus spring 2021 for office work, ETS will continue
to provide remote support.
Online instruction resources for faculty FH
Online instruction resources for faculty DA
Voice and video communication
Zoom Security Best Practices Recommendations
How to update Zoom (**important for security reasons)
Jabber **Please read this important Jabber note first
Telephone options information and FAQ
Voicemail greeting: How to change (see Setup Option 4 to record/switch greetings)
MS Office Suite
Adobe Creative Suite for faculty and staff
Adobe Creative Cloud for students
Email auto response/vacation message: How to change
Home network connectivity and data security
VPN (**ONLY needed to access Banner 9/INB, SARS, or Argos remotely). See FAQ here.
Troubleshooting suggestions for home wifi issues
Security reminders for work at home-computers and data
Two free months of internet for low income families
Data security information for remote work
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