Remote Work and Instruction Support Documentation




ETS Will Provide Modified On-Campus Support Starting April 12, 2021
Support Details:
-ETS is following all Covid-19 protocols regarding social distancing, masks, etc. while on campus.
-ETS has one staff person on campus each day.
-It can take up to 24 hours for ETS to respond to an on campus in-classroom support request
-There are no ETS staff on campus for evening classroom support.
-For staff and faculty returning to campus spring 2021 for office work, ETS will continue to provide remote support.



Online instruction resources for faculty FH

Online instruction resources for faculty DA

Canvas FH

Canvas DA

  Voice and video communication


Zoom Security Best Practices Recommendations

How to update Zoom (**important for security reasons)

Jabber **Please read this important Jabber note first

Telephone options information and FAQ

Voicemail greeting: How to change (see Setup Option 4 to record/switch greetings)


Office 365

MS Office Suite

Adobe Sign

Adobe Creative Suite for faculty and staff

Adobe Creative Cloud for students


Email auto response/vacation message:  How to change


 Home network connectivity and data security

VPN (**ONLY needed to access Banner 9/INB, SARS, or Argos remotely). See FAQ here.

Troubleshooting suggestions for home wifi issues

Security reminders for work at home-computers and data

Two free months of internet for low income families

Data security information for remote work



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