All documents available as PDF download files:
Service Level Agreements
1. Technical Services SLA -- a 19 page document of the service
level agreement between the ETS Tech Services/AV groups and the people who they
service (faculty, staff & labs).
2. Systems & Operations SLA -- a 7 page document of the service
level agreement between the ETS Systems & ETS Operations groups and the
people they service (primarily administrators and staff).
3. Call Center SLA -- a 6 page document of the service level
agreement between the ETS Call Center and the people who they service (all district
employees).
4. Information Systems SLA -- a 6 page document of the service
level agreement between the ETS Applications group and the people who they service
(primarily administrators and staff).
5. Networks & Telecommunications SLA -- a 7 page document of the
service level agreement between the ETS Networks & Telecommunications
group and the people who they service (all district employees).
Service Level Agreement - FAQ's
Tech Services SLA FAQ's -- a 22 page document full of frequently
asked questions pertaing to the Technical Services SLA
PowerPoint Presentations
1. Educational Information System EIS Replacement Plan -- a powerpoint presentation
by Fred Sherman, giving an overview of the process and planning for the replacement
of our current Legacy Admin System
2. FHDA Security Awareness -- a presentation on security awareness by Catherine
Nelson (Cisco) to all District managers and supervisors on March 3, 2006.
White Papers
1. Open Source White Paper -- a summary of the various open source applications
used in higher education and in the district, September 12, 2006. (in MS Word
format)
2. Wireless White Paper -- explains the goals and vision of the implementation
of wireless technology at Foothill College, August, 2004.
Articles
1. Doing More with Less -- an article in EDUCAUSE Review with a panel of CIOs/CTOs
talking about how they are dealing with budget cuts, one of whom is Vice Chancellor
Willie Pritchard, from the November/December, 2004 issue.
2. Advice for IT Advisory Committees -- article written by Vice Chancellor
Willie Pritchard and published in the Winter, 2005, issue of EDUCAUSE Quarterly.
Diagrams and Calendars
1. 2006 ETS Major Project Timeline -- calendar of major projects undertaken
by ETS for the 2006 calendar year.
Bid Documents
coming soon
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