Last Updated October 7, 2009
PLANNED EMERGENCY NETWORK OUTAGE - AFFECTING FOOTHILL FINE ARTS and LANGUAGE ARTS BUILDINGS (1000s & 6000s): FRIDAY OCTOBER 9, 6AM TO 7 AM:
Due to a network hardware failure supporting the Foothill 1000 and 6000 buildings (Fine Arts & Language Arts), the ETS Network team will be replacing the failed hardware this Friday October 9th between 6 AM and 7AM.
There will be a disruption to all Network Services during this time period.
If you have any questions or concerns, please contact the Call Center at ext. 8324.
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PLANNED EMERGENCY NETWORK OUTAGE - AFFECTING FOOTHILL FINE ARTS BUILDINGS: TUESDAY OCTOBER 6, 6AM TO 7 AM.
Due to a hardware failure, ETS needs to replace Network equipment supporting the Foothill Fine Arts buildings.
The work will begin at 6 AM on Tuesday October 6th and plan to complete at 7 AM.
During this time, there will be NO network services for the Foothill Fine Arts buildings.
If you have any questions or concerns, please contact the Call Center at ext. 8324.
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SECOND PLANNED NETWORK OUTAGE - THIS TIME AFFECTING FOOTHILL CAMPUS AND DISTRICT OFFICES: WEDNESDAY SEPTEMBER 30 6 AM TO 7 AM:
The ETS Network team needs to replace another network hardware component that has failed. The one we are replacing tonight, as previously notified, is located on the De Anza Campus. This new hardware component is located on the Foothill Campus in building 6300.
We plan to replace the component on Wednesday September 30 at 6 AM (tomorrow morning). The length of the disruption will be up to one hour.
What does this mean to you?
If you are located in the FH Lower Campus and FH Campus Center buildings, you are NOT affected by this equipment replacement procedure. This is because you are on the 'new' part of the network.
The rest of the staff on the FH Campus and District Offices will see a disruption in network services. You will not be able to access the Internet nor access services served out of the Data Center on the De Anza campus. Local networking, such as printing to a networked printer may be disrupted.
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PLANNED NETWORK OUTAGE TO PERFORM A HARDWARE REPAIR: TUESDAY SEPTEMBER 29, 11PM TO 1 AM:
ETS Network Engineers need to replace a broken fan in a router located in the De Anza Data Center.
We need two hours on Tuesday night September 29th, 11 PM to 1 AM to perform the repair.
During this outage, all services served out of the De Anza Data Center will be unavailable. Both off campus and on campus network access is affected.
This means DA Distance Learning, Touchnet registration, Meeting Maker, email, ARMS server, Academic servers etc, will not be accessible during this time period.
If you have any questions or concerns please contact Sharon Luciw: luciwsharon@fhda.edu
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PLANNED NETWORK OUTAGE FRIDAY SEPTEMBER 18, 2009 11 PM TO 1 AM:
In support of the Banner Disaster Recovery Site implementation, we need to add memory to one of the routers on the De Anza campus.
We plan to perform this memory upgrade this Friday night - September 18th from 11 PM to 1 AM.
During this time, Internet service on the De Anza Campus will be disrupted. It also means access to Touchnet registration, email, meeting maker, the Portal, Distance Learning services, etc will be unavailable from OFF AND ON campus.
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De Anza Campus Telephone Outage for LQuad, KIRSCH and Campus Center Buildings Tuesday September 8, 2009:
The PBX equipment supporting the LQuad, Campus Center and KIRSCH buildings experienced an equipment failure over the Labor Day Weekend during the Campus wide planned Power Outage in support of the S2/S6 construction project.
ETS is working with the vendor to repair the system as quickly as possible.
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NETWORK OUTAGE PLANNED FOR DE ANZA CAMPUS - TOMORROW, SEPTEMBER 1, 5:30AM TO 6 AM.
One final step is required to prepare the De Anza Data Center Network equipment for the generator power during the up coming multi-day power outage for the De Anza Campus this Labor Day weekend.
This final step will take place between 5:30 AM and 6 AM tomorrow, September 1st. During this time, there will be no Internet services for the De Anza campus and some local on campus networking will be disrupted as well.
This will disrupt Internet service for Middlefield and the High Tech Center as well.
If you are located on the De Anza Campus, Middlefield or the High Tech Center and experience any network issues upon your arrival to work Tuesday morning, please contact the Call Center at ext. 8324.
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PLANNED POWER OUTAGE FOR DATA CENTER. SOME SERVICES UNAVAILABLE FROM THURSDAY AUGUST 20 6PM TO FRIDAY AUGUST 21 5PM:
======================
NOTE: There is additional information to the Shut Down Plan for August 20 and 21, 2009:
========================
There will be an outage of ALL services on August 21 for a period of 1 to 2 hours. At this time we do not know when this outage will occur. When we become aware of the timing, we will provide as much advanced notice as possible.
Why will an outage of all services occur? The services will remain active, but no one will have access to them because the Network Equipment providing Connectivity to the services will be power down during this 1-2 hour period to make the necessary modifications to support the series of multi-day planned power outages for the construction project on the De Anza Campus.
This means the ADMIN system, Touchnet Registration, Email, Meeting Maker, the Police ARMS Server, Wireless networking, access to the Internet for De Anza Campus and Middlefield, De Anza on campus networking, DA Library SIRSI services, Distance Learning, and more will be unavailable.
Telephone Service to the De Anza Campus WILL remain active.
The Network link between Foothill and De Anza will be down, meaning Foothill and District Office staff will not be able to access the services from L7 Data Center either. However, on campus networking and access to the Internet for Foothill College and District offices will remain active.
If you have a specific concerned not addressed in this email, email Sharon Luciw at luciwsharon@fhda.edu for additional information..
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Original Summary of the Outage:
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In order to provide generator power to the entire L7 Data Center during the S2/S6 construction project with multiple planned campus power outages, electrical modifications need to be made to the data center facility prior to the first outage planned for Labor Day weekend.
As a result, there will be a power outage on August 21st for the data center facility, during which some essential services will be unavailable.
The Outage will actually begin Thursday evening August 20th at 6 PM. Services will be restored by 5 PM on Friday August 21st.
Here are the Services which will be UNAVAILABLE:
EIS Platform - Luminis & Banner/Finance
DACLife ˆ De Anza/Student Activities file server
DAData ˆ De Anza/BOG Fin Aid
Kauai ˆ Resource/25
Kona ˆ Resource/25
Oahu ˆ Resource/25
Louise2 ˆ Foothill/International Students System
MCNCServer ˆ De Anza/M&CNC Instructional server
Npixel ˆ HR/Training Site
ResearchDB ˆ IR Reporting database
ResearchDev ˆ IR Test database
Wave ˆ DA PSME File server
There is a slight risk of an outage for Internet and Telephone services if the power outage goes long and the battery backup is depleted. If this does occur, the outage will occur around the 3 PM hour. The length of the outage is undetermined at this time. If this outage does occur, Foothill, Middlefield and District offices will not be able to reach any data center services.
Details:
The S2/S6 Measure C construction project on the De Anza campus balances the electrical feed across the campus. In order to complete the work, there are six planned multi-day power outages which affect the entire campus over the next 1.5 years, taking advantage of the holiday breaks. Please contact Donna Jones-Dulin, Associate Vice President of College Operations for more information.
Some essential services will be powered by generators during each of the multi-day campus wide power outages. The plan is to keep essential services served out of the L7 Data Center,running during each of the planned outages. In order to maintain power and cooling in the Data Center, some electrical modifications need to be made to the facility prior to the first planned outage on Labor Day weekend.
The date chosen for the modification is Friday, August 21st.
Some essential services will be unavailable in order to make the electrical modifications to the data center facility. In order to perform an orderly shutdown of these services, they need to be shutdown on Thursday evening August 20th starting at 6 PM. Services will be restored by 5 PM on Friday August 21st.
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PLANT SERVICES POWER OUTAGE PLANNED FOR SUNDAY AUGUST 23RD 6 AM TO 4:30 PM: Plant Services will have their annual power shut down for Foothill Campus and District Offices this weekend.
To ensure no damage to computers and peripherals, please power down computers, monitors, fax machines, printers and other peripheral devices before you leave for the weekend. Unplugging your power strip from the wall is also a wise step.
The message from Plant Services:
Just a reminder that we are having our annual power shutdown this
>> Sunday, Aug 23rd, from 6:30 am until 4:00 pm. All power will be off
>> with the exceptions of those areas serviced by generators. If there
>> are any questions please contact me at 6154 or my cell number,
>> 650-222-9446.
>>
>> Gil Delgado
>> Maintenance Coordinator
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PLANNED POWER OUTAGE FOR SOME DE ANZA CAMPUS BUILDINGS DUE TO MEASURE C CONSTRUCTION EARLY FRIDAY MORNING, JULY 24TH: 3AM TO 7AM:
TECHNOLOGY Equipment (including printers, fax machines, copiers) and power strips in the following buildings should be turned off tomorrow evening -- Thursday, July 23 -- to minimize the possibility of equipment damage resulting from a scheduled power outage. Please notify relevant staff in your area and forward this message as necessary.
Learning Center (includes LCW)
S5
S6
S7
S8
S9
E3
Seminar
The power outage will occur between 3 a.m. and 7 a.m. on Friday, July 24, and is due to Measure C construction.
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PLANNED NETWORK SOFTWARE UPGRADE FOR FRIDAY NIGHT JUNE 5TH STARTING AT MIDNIGHT:
ETS needs to apply a software upgrade to the Internet network routers in order to establish connectivity to the EIS Disaster Recovery Site.
ETS Network Engineers plan to perform the software upgrade beginning at midnight this Friday night, June 5th.
The team will start at Foothill College. A backup connection to the Internet will maintain Internet connectivity for the Foothill College campus and District offices.
If the upgrade is successful at Foothill, the team will move to De Anza to begin the upgrade for the De Anza College campus Internet router device. A backup connection to the Internet will maintain Internet connectivity for the
De Anza College campus.
The work will take place over a 4-6 hour period. Normal Internet services will be restored by 8 AM on Saturday morning, June 6th.
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MEETING MAKER UPDATE MAY 18TH 3PM: REGARDING THE WEB INTERFACE FOR MEETING MAKER:
For those of you who have tried the web interface of Meeting Maker: meetingmaker.fhda.edu, you may have received error messages when you tried to create a new activity or accept/decline an activity.
These error messages are just an annoyance. If you log out and back in again, the activity you created should appear. If you accepted an invitation, it should now be on your calendar.
We apologize for the inconvenience. We are working with the Meeting Maker vendor and hope to apply a fix this evening.
We may have to take the web interface off line this evening to apply the fix. If we do need to take the web interface offline, there will be an announcement on this Portal and via email.
Thank you for your patience.
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MONDAY MAY 18, 2009 7 AM: The meeting maker upgrade on the server side last evening was successful.
As a friendly reminder, please follow the instructions on the web site for a successful client upgrade.
http://ets.fhda.edu/call_center/mm88
If you encounter any problems, please contact the Call Center at ext. 8324 or email techhelp@fhda.edu
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WARNING MEETING MAKER UPGRADE PLANNED - DATE CHANGED FOR UPGRADE
NOW TO BEGIN SUNDAY EVENING 8PM MAY 17TH - WAS THURSDAY MAY 14TH:
NOTE THE DATE CHANGE OF THE MEETING MAKER UPGRADE:
* The Meeting Maker system will go off line at 8 PM, SUNDAY night May 17th
for the server software upgrade and database migration process.
HELPFUL HINTS:
HELPFUL HINT #1:
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As you know, when Meeting Maker is upgraded this Sunday Night, May 17th, the calendar database will be purged of data older than January 1, 2007.
If you want access to the purged calendar data YOU MUST EXPORT the data YOURSELF to a file stored on your own computer BEFORE THE UPGRADE OCCURS. Once this data is purged from the database ETS will NOT be able to restore your calendar data.
Once the data has been exported to a txt (text) file and is on your computer, it would be wise to save (burn) a copy of the file onto a CD or DVD and store the CD or DVD in a safe place. This way, if something happens to the hard drive or the data on the hard drive, you will have a backup copy/archive on other media. You should be regularly backing up your data anyway.
Here is the link to the instructions (which is the same as in previous emails):
http://ets.fhda.edu/call_center/meetingmaker
HELPFUL HINT #2
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If you are an Administrative Assistant or filling in for someone on leave, you may asked to export/archive the old calendar data for that employee.
You CAN only do this if you are LOGGED INTO their account. You CANNOT export all their old calendar data being a PROXY to their calendar. EVEN if you have READ/WRITE access, viewing their calendar as a PROXY will NOT allow you to export more than a couple of years of recent calendar data.
HELPFUL HINT #3
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If you are an APPLE MACINTOSH user using EXCEL 2008, when you Import the exported calendar text (txt) file into EXCEL, you will receive an error message of: FILE NOT LOADED COMPLETELY
It will appear as if the data imported into EXCEL properly, but it does not load all the data, it is truncated. If you use older versions of EXCEL on your Apple Macintosh computer or you are using a Windows PC computer, you will not have a problem. If you would like your txt calendar file imported into EXCEL and you are having this problem, please contact the Call Center at ext. 8324 and ETS will assist you in solving the problem. Remember you will always have the calendar.txt file as your source/original and this is why it is important you save (burn) a copy of the calendar.txt file onto a CD or DVD for safekeeping.
For further assistance, please contact the Call Center at ext. 8324 or email techhelp@fhda.edu.
REMINDER: ETS WILL NOT BE AVAILABLE AFTER 5PM ON FRIDAY MAY 15TH FOR ASSISTANCE. SO IT IS PROBABLY A GOOD IDEA TO EXPORT/ARCHIVE YOUR DATA WELL BEFORE 5PM ON FRIDAY MAY 15TH.
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* Upon returning to work on MONDAY morning, May 18th, when you launch
Meeting Maker, the new version of the client software for your computer
will download and replace the old version.
HERE IS THE LINK TO THE GUIDE FOR THE INSTALLATION:
http://ets.fhda.edu/call_center/mm88
* It has been decided to purge the database down to two years of calendar
data (anything older than Jan 1, 2007 will be purged) However, there is a
way for you to save previous years of calendar data.
* The instructions for saving a copy of your old calendar data are posted
on the FHDA Technology web site under the Frequently Asked Questions:
http://ets.fhda.edu/call_center/meetingmaker
YOU MUST EXPORT your old calendar data prior to the Meeting Maker system
going off line on Sunday evening May 17th at 8 PM. ETS does not have the
ability to restore your calendar data after the upgrade.
If you have any questions, please contact the Call Center at ext. 8324.
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Below is more detailed information about the upgrade and the WARNINGS for
working in the 'OFFLINE MODE' and the potential for changes being lost.
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Please note Meeting Maker will be taken OFFLINE starting 8 PM SUNDAY
evening May 17th, 2009. Avoid using Meeting Maker after this time until
you return to work on MONDAY May 18th, 8am. Otherwise any changes you
make to Meeting Maker in the 'offline' mode will not be carried over to
your account during the upgrade process. See below under "Be Aware".
This upgrade will affect the software on your computer. Below are links
to the installation instructions you will need to follow on May 18th or
the first time you use Meeting Maker after the upgrade on May 18th.
Software Upgrade on your computer:
When you start Meeting Maker on or after MONDAY May 18th for the first
time after the software upgrade on the server, the installation of the new
software version onto your computer will begin automatically.
You will need to take action during this installation. Instructions are
on the ETS web site. You may want to print out the instructions:
http://ets.fhda.edu/call_center/mm88
BE AWARE OF FOLLOWING PRIOR TO THE UPGRADE:
THIS WARNING IS MAINLY FOR LAPTOP USERS:
If you have a laptop, sometimes you work in the "Offline" mode when your
computer is not connected to the network. If you use Meeting Maker in the
„Offline‰ mode (not connected to the network/'work offline'), you should
avoid doing this after 6:00pm on SUNDAY May 17th until after you have
successfully upgraded the software on your computer.
If you have been using Meeting Maker in the „Offline‰ mode, you must 'sign
in' to Meeting Maker while connected to the network one last time before
6:00pm on MAY 17th in order for all the changes you made in „Offline‰ mode
to synchronize your calendar on the laptop with the master calendar for
your account on the Meeting Maker server. IF YOU DO NOT log into Meeting
Maker while connected to the network before the Meeting Maker server
upgrade takes place, any changes you recorded in the „Offline‰ mode WILL
BE LOST.
BE AWARE OF FOLLOWING DURING TO THE UPGRADE:
1. You should be in your office ON CAMPUS when you log into Meeting Maker
for the first time after the upgrade. WHY?
a. If you login into Meeting Maker from off site, the upgrade may not go
smoothly due to the network bandwidth provided to you at the off site
location.
b. If you use Meeting Maker in the offline mode, changes you make will NOT
be synchronized to the server.
2. Follow the installation instructions as provided. DO NOT DEVIATE from
the instructions.
3. DO NOT CANCEL or try to restart the installation process. If you
receive an error message that is not documented in the instructions, or,
the installation time takes longer than 60 minutes, contact the ETS Call
Center at ext. 8324. Explain the situation and ETS will dispatch
technical support to your desk side if necessary.
4. The number of appointments you have in Meeting Maker will affect how
long the actual upgrade of your client software will take. The time can
range from 2-3 minutes to 60 minutes.
5. You will need to type in new server settings in order to complete the
upgrade and log into your account. Follow the instructions from the web
site step by step. This is why we suggest you print them prior to the
upgrade process.
6. And as a reminder: Over the past year, the number of appointments,
banners, and notes being stored in the Meeting Maker database has
increased significantly. In order to improve the performance and response
time of Meeting Maker, as part of the upgrade, the Meeting Maker database
will be purged of data older than January 1, 2007. This means any
appointments and information in your Meeting Maker calendar from December
31, 2006 and earlier (older) will DISAPPEAR FOREVER. Please note this
does not affect tools in Meeting Maker that are not date dependent such as
the TO DO list. However, we suggest you 'export' this data as well for
general backup purposes.
ETS will be unable to restore any previous calendar information for you if
you do not export your old calendar data prior to the upgrade.
If you have questions or concerns, please contact the ETS Call Center at
x8324.
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NETWORK CONNECTIVITY BETWEEN CAMPUSES OUT OF SERVICE: 9:40 AM 4/27/09:
The network issue has been resolved and full network services are restored.
If you continue to experience network problems, please contact the Call Center at ext. 8324.
===========================
It appears the work around in place for the WAN link that connects the
Foothill Campus and District Offices to the DA Data Center is not
providing the appropriate level of bandwidth/speed and sessions to the
ADMIN system are timing out for those on the Foothill Campus and District
offices. So the problem that began on Sunday morning is continuing.
You may notice that email and Meeting Maker are working properly. This is
because these systems can be accessed from off campus via the Internet so
they are taking a different route to get back to the servers at the DA
Data Center - over the Internet connection not the WAN Link.
The ADMIN system must be accessed via the WAN link - the internal FHDA
network connection - due to the need for secure access to this system.
We apologize for the inconvenience. Please contact the Call Center if you
have an urgent business stop situation and we will do our best to find a
work around.
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UPDATE: The ETS Network Engineers have a work around in place for network traffic to flow between the two campuses for Foothill College and District Offices to access De Anza Data Center Services.
The Network Engineers work to find a permanent solution starting Monday morning.
In the meantime, if you are experiencing any network connectivity issues, please contact the Call Center at ext. 8324.
The network link that provides access to De Anza Data Center Services for the Foothill Campus and District Offices is not functioning properly due to a problem with the switches on both campuses. If you are on the De Anza campus or accessing data services from off site, network and data services are functioning normally.
This problem began around 9 AM on Sunday April 26th and has continued longer than expected. As further details are available, this notice will be updated.
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EMERGENCY NETWORK OUTAGE FOR FOOTHILL COLLEGE AND DISTRICT OFFICES 11 PM FOR 15 MIN ON WEDNESDAY DECEMBER 10, 2008:
Due to a hardware failure of a network device on Foothill Campus, ETS Network staff need to replace equipment which will result in a reboot of the network, causing an outage for about 15 minutes.
ETS Network staff plan to begin performing the repair at 11 PM TONIGHT - Wednesday December 10th.
ALL Network services for Foothill College and District Offices will be disrupted for about 15 minutes. However, Lower Campus and Campus Center buildings will be unaffected because they are using the 'new' network.
If you have any questions or concerns, please contact the Call Center at ext. 8324.
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UPDATED TUESDAY NOVEMBER 25TH: MONDAY NOVEMBER 24TH - PC/WINDOWS OS BASED COMPUTER VIRUS INFECTING DISTRICT COMPUTERS.
TUES 11/25:
Symantec has come out with new virus definitions files. We are encouraging not only PC/Windows users, but Apple/Mac users to perform the update. Here are links to instructions on how to perform the update:
Mac Live Update instructions: http://ets.fhda.edu/call_center/mac_update
PC Live Update Instructions: http://ets.fhda.edu/call_center/pc_update
===================
We have clearly identified the virus that is infecting PCs/Windows OS based computers at the District and have a way to remove it.
Here is the information from Symantec, the District's client and server software virus protection vendor:
Symantec threat assessment names this particular trojan "Trojan Horse" file name svchost.exe.
Unfortunately the scan results from Symantec are generic and vague and we do not know the actual name of this particular trojan outbreak besides "Trojan Horse".
We also discovered it can be transmitted via a USB drive. If you plug a USB drive into a computer that has the virus, it will be transferred to the USB drive.
So how can you tell your computer has the virus? You as an individual cannot. Our Network and Security engineers are the ones who are able to identify a computer that is infected due to the activity coming from the computer over the network.
When a computer is identified, one of two actions will be taken.
1. If we can clearly identify where and who uses the computer, a ticket will be opened with the Call Center and Tech Services will contact the user to arrange a time to remove it.
2. If we are unable to identify the computer's location and user, we will block the network port. If all of the sudden you are unable to connect to the network or Internet, please contact the Call Center immediately at ext. 8324. We will dispatch someone to remove the virus and at that time the network port will be unblocked. If you are unable to speak to someone in person at the Call Center, press 3 and leave a message with the details as instructed in the greeting. ETS personnel will be paged. We do not want to have your network port blocked any longer than necessary.
If you have any further questions or concerns, please contact the ETS Call Center at ext. 8324.
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PLANNED NETWORK MAINTENANCE OUTAGE THURSDAY NOVEMBER 6, 2008 11PM TO 12:30 AM:
Sorry for the short notice but our Internet Service provider has scheduled the cut-over from the DS3 connection to the Internet for each campus to the upgraded 1 gig connection for this Thursday night, November 6th starting at 11 PM. This is great news!
We will start at Foothill College at 11 PM. The outage at Foothill will take up to 30 minutes. If all goes well at Foothill, we will move to De Anza. The outage at De Anza will be about 30 minutes. We expect services to be back up at De Anza before 12:30 AM.
During the De Anza outage there will be no service to or from the Internet which means no access to email or meeting maker from off site.
Both College web sites will remain active since they are hosted off site. However, access to some of their back end services will be unavailable because they are located on campus, which includes registration. Specifically for
De Anza, Searchable Schedule and Electronic Curriculum Management systems will be unavailable. (De Anza faculty web sites using Omni Update will remain available. Those using Manila will be off line.)
If you have any questions or concerns, please contact the Call Center at ext. 8324.
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PLANNED NETWORK MAINTENANCE OUTAGE THURSDAY OCTOBER 30TH 11PM TO 3AM:
This is the second phase of a two phase network maintenance plan to move the De Anza Network core over to new equipment.
The outage will be Thursday night October 30th from 11PM to 3 AM.
During this time you will not be able to access any of the services located in the Data Center from on campus or off campus. This includes Email, Meeting Maker, Registration, and the ADMIN system.
De Anza Campus department servers will be inaccessible from off campus.
De Anza web site will remain available during the network outage, since it is located off campus. Some De Anza website sub systems, however, are located on campus and will be unavailable during the outage. These sub systems include the Searchable Schedule and Electronic Curriculum Management systems.
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Planned Network Maintenance Outage for Thursday night 10/23/08 from 11 PM to 3 AM:
This is one of two steps to moving the De Anza Network over to new equipment. We plan to continue the migration next Thursday night October 30th, depending on the success this Thursday.
The outage will be from 11 PM Thursday night October 23rd to 3 AM.
During this time you will not able to access any of the services located in the Data Center. This includes Email, Meeting Maker, Registration, and the ADMIN system.
De Anza Campus department servers will be inaccessible from off campus.
Any questions or concerns, please contact the Call Center at ext. 8324.
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PLANNED NETWORK OUTAGE ON DE ANZA CAMPUS, TUESDAY NIGHT SEPTEMBER 23RD 10:30 PM TO 2 AM:
The ETS Network team needs to modify the network configuration for the ATC building.
None of the services in the Data Center will be affected such as the ADMIN system, registration, email or Meeting Maker. However, if you are on campus, you may not able to reach these services during this time period.
We apologize for the inconvenience. If you are having network problems on Wednesday, September 24th, please contact the Call Center at ext. 8324.
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PLANNED NETWORK OUTAGE ON DE ANZA CAMPUS, TUESDAY SEPTEMBER 23RD BEFORE 7AM:
The ETS Network team needs to reset the main switch located in the ATC. The reset will be performed before 7 AM on Tuesday, September 23rd.
All services in the Data Center will remain available such as registration, the ADMIN system, email, and Meeting Maker.
However, if you are on campus prior to 7 AM, you may not be able to reach these services.
This short notice was unavoidable.
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PLANNED NETWORK OUTAGE ON DE ANZA CAMPUS, SATURDAY SEPTEMBER 20TH 7AM TO 8AM:
The ETS Network team needs to replace a board inside one of the major network switches inside the ATC. During this time, the network throughout the campus will be out of service for about an hour.
This will NOT affect any of the network services in the Data Center, specifically the ADMIN system and registration. Meeting Maker and Email will also continue to function during this time, if you are accessing from off campus.
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EMERGENCY TELEPHONE REPAIR PLANNED FOR DE ANZA TELEPHONE SYSTEM THURSDAY EVENING 7:30PM TO 8:30 PM:
The repair attempt on Tuesday evening was unsuccessful. We are trying again tonight starting at 7:30. The repair may take up to one hour.
This means ALL TELEPHONE Service will be down for this 60 minute (1 hour) period.
An unfortunate side affect is that your MESSAGE light will go out and stay out if you have a voice message waiting prior to the repair outage. The message light will remain out after the repair UNTIL a new message comes into your mail box. So you may want to check your voice mail first thing Wednesday morning even if the message light is not on.
If you have any further questions or concerns, please contact the Call Center at ext. 8324.
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UPDATE 5PM: Telephone Outage S-Quad Area on De Anza Campus:
The outage will continue through Friday morning July 25th. We apologize for the inconvienence.
This outage is unrelated to the problem earlier today. There is a hardware failure in the telephone system equipment that provides service to the S-Quad area of the De Anza Campus.
We expect the replacement equipment to arrive later today.
I will send out another email if the outage will extend beyond today and then when service is restored.
If you have any other concerns, please contact the Call Center at ext. 8324.
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TELEPHONE OUTAGE AT DE ANZA CAMPUS DUE TO A CABLE CUT: FRIDAY JULY 11TH, 2008: 3:45 PM:
UPDATE JULY 18TH:
On Monday July 14th , ETS staff set all 'out of service' phones to Do Not Disturb. This allows phones to go directly to Voice Mail and therefore no calls are missed.
Work began by the cable contractor on Tuesday July 15th. The new cable has been installed and the connections on both ends of the 600 pair of copper cable is about 60% complete.
There is a high probability the connections will be completed by the end of today, Friday July 18th. Testing and validation of the work will carry over into next week. It is expected service will be restored by early next week.
--------------------------------
Original Notification:
During the De Anza Master Landscaping project, a 600 cable pair telephone cable bundle was cut. The specific buildings affected (no telephone service) are: F4, F5, F6, L6, L7, L8, and FORUM.
The best case for restoration of service is next Friday, July 18th. A new 600 pair copper cable bundle is on order.
If you have any urgent concerns, please contact Sharon Luciw via cell: 650-280-7784.
====================
Planned Reboot of De Anza Network Monday night 11PM:
There was a hardware failure on a switch at the main core on the De Anza Campus this afternoon, Monday June 23rd. This created the situation where De Anza, Foothill and District were unable to access the ADMIN system, Meeting Maker, and email. However, Foothill and District users were still able to access the Internet and other services on the Foothill campus.
The network is not as stable as we would like, so we plan on restarting the entire network on the De Anza Campus at 11 PM tonight Monday June 23rd. It will take about 30 minutes for the entire network to be fully functional again.
If you experience any network problems on Tuesday morning, please contact the Call Center at ext. 8324.
We understand it is finals week and we doing everything we can to minimize the impact of this type of unplanned outage on the students.
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PLANNED EMERGENCY NETWORK OUTAGE FOR DE ANZA CAMPUS, MONDAY JUNE 9TH 11 PM FOR 15 MINUTES:
The network on the De Anza Campus is experiencing problems (not seen by the end user) as a result of the planned power outage on Sunday, June 8th.
In order to bring the network back to full operation, the equipment needs to be restarted. ETS Network staff plan to perform this restart at 11 PM tonight, Monday June 9th. The outage will last for about 15 minutes.
Please do not expect to access any systems and services during this outage.
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Updated June 4th at 6PM: NOTE THE TIME CHANGE; PLANNED POWER OUTAGES FOR DE ANZA CAMPUS SUNDAY JUNE 8TH:
NOTE THE TIME CHANGE FOR THE SECOND OUTAGE:
WAS: 6 PM to 8 PM
NEW TIME: 7:30 PM to 8:30 PM
The first outage: 5 AM to 6:30 AM, remains the SAME.
Due to Measure E Construction, there is a De Anza Campus wide Power Outage planned on Sunday June 8th for the following times:
5 AM to 6:30 AM
AND
6 PM to 8 PM
During this time, access to the ADMIN system (FRS, HRS, SIS) and Registration will REMAIN AVAILABLE. In addition, email and Meeting Maker will remain available.
The Telephone system will remain active during these power outages.
All other services will be unavailable that are served out of the Data Center or other areas of the campus.
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TELEPHONE OUTAGE AT DE ANZA PE AND CHILDCARE CENTER Tuesday May 27th 2:03PM:
Due to a flooded manhole on the De Anza Campus, phone service in the PE and Childcare facilities is inoperable.
Plant Services is working on the problem and we do not have an ETA at this time.
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EMERGENCY NETWORK MAINTENANCE OUTAGE: WEDNESDAY MAY 21ST 11PM TO 1 AM AND THURSDAY MAY 22ND 6AM TO 7:30AM:
Some of you may know about the network outage Foothill Campus and District experience last evening, Tuesday May 20th around 6 PM.
We need to replace failed equipment tonight in order to restore full redundancy to the network.
The first outage will be TONIGHT, Wednesday May 21st starting at 11 PM and last until 1 AM.
The second outage will be TOMORROW, Thursday morning, May 22nd starting 6 AM and last until 7:30 AM.
During the outage, NO NETWORK SERVICES will be available.
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Planned Network Maintenance Outage Friday
April 25th 12 midnight to Saturday April 26th 6am:
The ETS Networks & Telecommunications team has planned a network
maintenance outage for Friday night April 25th starting at midnight
and continuing to Saturday morning April 26th at 6am. The work being
performed will move services to a new network router.
Users will not be able to access the ADMIN system and the Security
Department ARMS server during this outage.
Users will still be able to access email and Meeting Maker and
academic servers.
Any use of the registration system depending on SIS will be affected.
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FINANCIAL AID REGULATORY UPDATE MONDAY MARCH 9:
The Financial Aid regulatory updates for 2008-2009 will be installed in SIS Production on Sunday morning, March 9, 2008. The SIS system and TouchNet will be shut down for 3-4 hours (beginning at 7:30 am) during this implementation. We will bring these systems back up as soon as the installation has been completed.
Notices were posted to all SIS users (via a VMS broadcast message) and to the students (via TouchNet) and A&R staff earlier this week. Please contact Joe Lampo (x6190) if you have any issues or concerns with this implementation.
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PLANNED POWER OUTAGE ON THE DE ANZA CAMPUS MONDAY FEBRUARY 18, 2008:
On Monday February 18, 2008 (a District Holiday) a De Anza Campus wide power outage is planned to support a construction project. The power will be turned off starting at 5 AM and be restored by 5 PM.
Generator Power will be provided to maintain some services located in the Data Center. Please contact your manager to understand the impact to your department.
The ADMIN system including the Touchnet Registration system will remain active and available to students. Email and Meeting Maker will remain active and accessible from off campus.
The Telephone system on the De Anza Campus will remain in service during the power outage.
Although there is a slight chance of any of your computer equipment being damaged during the "Power ON" phase,you are encouraged to "Power DOWN" your computer and monitor at the end of your work day, today, Thursday February 14th.
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CHANGED TIME AND DAY : PLANNED TELEPHONE OUTAGE FOR PART OF DE ANZA CAMPUS THURSDAY FEBRUARY 14 AT 5PM:
During a power outage last month caused by the storms, the battery backup for a main telephone hub located in the Flint Center building failed. This is why some staff experienced a telephone outage. This telephone hub provides service to Flint Center, the Fine Arts Quad, and the Student and Community Services building.
The batteries were replaced this week and are charging. We would like to switch over to the new batteries so telephone service will remain active during the planned campus wide power outage on Monday February 18th.
ETS was able to secure a time with Flint Center and Student & Community Services Staff for the 15 minute outage. The outage will now take place Thursday, February 14th at 5 PM.
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