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VPN FAQ:

1. When and why should I use VPN?

-Try getting to the services you need first without using VPN. There ISN'T unlimited VPN resources. If you cannot access the service, try it via VPN.

-Email, MyPortal, Office 365, Canvas, CISCO Jabber Desktop App for district soft phone, Mobile Jabber district phone DO NOT need VPN.

-Banner9/INB and SARS users DO need to use VPN. VoIP Self Care Portal users DO need to use VPN. See more about Self Care Portal to remotely set up forwarding or Single Number Reach (https://cucm-pub.voip.ad.fhda.edu/ucmuser/).