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Telephone Options Information and FAQ 

-ETS encourages you to use Zoom as your main means of making calls.

-ETS encourages you to change your voicemail greeting to something like 'I am working remotely so expect a slight delay in response'.

-Your voicemail will still be delivered to your email. If you wish to listen to your voicemail via phone remotely, you can either call 408/864-8999 or 650/949-7999. Enter your ID (four digit extension) and PIN (password) when prompted.

-Forwarding your FHDA desk phone calls to another number. Before you leave to work remotely, press the button just below the FORWARD ALL at the bottom of the screen on your desk phone. If it says FORWARD OFF, it means forwarding is already on. Note when you forward your phone, the caller will hear the greeting for that other phone and voicemail will be left on that other phone.

(See more voicemail documentation here)

-Single Number Reach - Sometimes called Follow Me (via VPN, set up in the Cisco Self Portal at https://cucm-pub.voip.ad.fhda.edu/ucmuser/). When set up, when someone calls your desk phone it will simultaneously ring on the alternate phone set up. If you do not answer the call, the nice thing about this setup is the caller will hear your desk phone/district work number greeting and the caller will leave voice mail on your district voicemail and it will show up in your email. See instructions for the Cisco Self Care Portal here.

-Desktop soft phone (Jabber Application) or Mobile Jabber (smart phones). You can remotely FORWARD your desk phone via Jabber and you don't need the VPN. ETS has a limited number of USB headset for use with the desktop Jabber soft phone (put in an ETS work request), but the soft phone works through the computer speakers as well.

ETS has removed the Jabber desktop software download from this web site because ETS has found if the software is installed and the user tries to use Jabber for phone calls before it is provisioned on the backend, ETS has found for some users they need to uninstall the app and then reinstall again in order for it to work. Therefore, once ETS has provisioned an account for the Soft Phone, the link to the download Jabber will be provided within the ETS work request.

The same applies to the free Mobile Jabber App for smart phones. If you installed this app before the backend provisioning has been completed (you authenticate and receive an error message), once you have been notified the provisioning is complete and it is still not working you may need to delete the app and reinstall.

Note**It is two separate requests between Jabber Mobile and Jabber Soft phone. Check with your manager which one they requested for you.

Note**For some cellular carriers, Mobile Jabber may not work everywhere. If on wifi, it should work all the time. This is because in some carrier's locations, the cellular equipment is incompatible with CISCO Jabber.