March 22, 2006 Minutes

EDUCATIONAL TECHNOLOGY ADVISORY
COMMITTEE

3/22/2006, 1:30-3:00 pm

ATTENDEES: Tom Dolen, Linda Elvin, David Gillett, Jeanine Hawk, Scott Heffner, Willie Pritchard, John Swensson

GUESTS: Sharon Luciw

Convened: 1:40 pm

1. APPROVAL OF THE MINUTES OF THE LAST MEETING

· Will stand approved as posted

2. GENERAL NEWS – STATUS UPDATE ON THE PORTAL TEST; WIRELESS PROJECT UPDATE; ID MANAGEMENT SYSTEM BID PROGRESS; NEW VERSION OF MEETING MAKER COMING DURING SPRING QUARTER

· Status update on the Portal

Have gotten good responses from everyone who has used it
About 2/3 – 3/4 of test group have successfully logged in
Have gotten good constructive suggestions for making changesbrp> Will be meeting with the A&R departments to get input from them on what goes on the standard class roster printout, so ETS can simulate it

The roster will include student e-mail addresses
Faculty who are in the portal test group will be able to get their class rosters for spring

However, it won't reflect what the current registration in a class is until the roster has been finalized

We are working to have the final roster available on the first day of Spring Quarter
After the first day of class, faculty will be able to get an updated roster through the portal
Currently faculty can pull up classes in MAUI to see where enrollment is, up to this point, but this is not a functionality of the portal at this time

Target rollout date to all district employees is the late part of spring quarter

Can't roll out to students until we have an identity management system in place – hoping to have before or during the fall quarter

Willie will check into being able to change a person's classification as well as allowing an administrator access to their faculty's student information

According to Sharon Luciw, when the ID Management system is in place there will be the flexibility to say that you are not only an administrator, but you also have the characteristics of being a faculty member, or a dean, etc.

Can change the current survey, in the portal, to a poll to get feedback on specific features

· Wireless Project Update

The board, on March 13^th, did approve entering into a contract with WAN/LAN Systems

Vendor selected by the bid review committee
Purchasing is still in contract negotiations with them

The first thing that will be done is testing of the management software on both campuses

This will probably take place in late April
ETS will manage the network management software

The management system can be remotely managed
The campuses will need to know who to contact in case of an emergency

ETS is currently building a response plan

· The ID Management System

The evaluation team is evaluating the bids that are in
Should have much more information by the next ETAC meeting, scheduled for April 19^th
Targeting the May board meeting for vendor approval
Willie has had to recuse himself from the process because he is on the advisory committee for one of the bidders

· New version of Meeting Maker

Coming during spring quarter (targeting the end of April)

New version currently works on the Windows side, but there is a bug on the MAC side

Working with the vendor to resolve the problem

If the bug cannot be fixed, in a timely fashion, MAC users may have to download an installer before opening their new version of Meeting Maker

The new software is not backward compatible and the migration to the new version will be a "flash cut" with everyone needing to make the transition at the same time
ETS is currently testing the new version with old calendar data

· NewsBytes

The next issue is targeted to come out on Monday March 27th
The Tech Alerts and Project Updates page, has a long list of all the projects ETS is doing and what their status is; also alerts about various things that are going to be changing
There is an article on how to deal with e-waste and disposal

3. MEETING TIME (12:30 - 2:00 OR 1:30 – 3:00?)

· An e-mail message will be send to all members to vote for one time or another

4. SERVICE LEVEL AGREEMENTS –

· Sharon Luciw has developed an FAQ related to the Tech Services SLA, which will appear in the next issue of NewsBytes, due out Monday, March 27^th

The version that will appear in NewsBytes is a condensed version with the more technical aspects removed
The full document can be distributed through ETAC when it is completed

Sharon will accept any additional questions through today

The FAQ in its entirety will be posted on the ETS website

· ETAC will be giving its approval to the SLA's and then they will go to Chancellor's Advisory Council
· The SLA's reflect the current services that ETS provides

They are mostly to clarify rather than having each side make assumptions about what services ETS will provide and under what conditions

· Jeanine would like to see a matrix that summarizes the coverage they ETS will supply to the different types of labs
· Most community colleges may not have SLA's but in four-year institutions they are very common

a)    Status of constituency review of the Technical Services SLA. Where are you in the review process?

· The DA Tech Taskforce should have a response by the next meeting
· Willie has a meeting April 11^th, with the FH Admin Council to discuss the SLA's
· Was on this weeks agenda for the DA academic senate, but they didn't get around to discussing it

Tom will suggest to Olivia that this would be a good time to invite Sharon & Willie to attend a meeting

b)    Status of constituency review of the Systems and Operations SLA. Where are you in the review process?

· Linda would like some help in how she can relate this SLA to the classified senate

This SLA may not be directly relevant to classified staff, but more relevant to managers and marginally to faculty
This SLA would affect classified staff if their server isn't resident in the data center

Would be best for ETS to speak to these individuals independently as opposed to talking it through the classified senate

· Tom Dolen will give a copy, of the SLA, to Judy Mowery for review

Tom would like to know which operating systems are supported by this SLA

ETS supports Linux (our preferred operating system), Windows, & OpenVMS – this information will be added to the current draft version of the SLA

c)  Introduce new SLA for Call Center

· This SLA outlines the hours of support
· Discusses the types of requests that will be facilitated by the Call Center; and how each of those requests are tracked
· The Call Center is the first point of contact into ETS for help

5. OTHER ITEMS FROM THE COMMITTEE

· Most of the new Macintosh computers come with a built in wireless card

Not an option to buy it without the wireless card
The user of the machine can turn on wireless access for others and turn themselves into a wireless access point

It is like adding an unlimited hub on a network
Causes a security issue because the machine appears as a rogue wireless access point to ETS
This means that anyone can connect to our network and we don't know who they are unless proper security precautions are taken
When we get our wireless management system in place we will be able to detect, locate, and isolate such functionality, until then this is a potential problem

· MailReader, the unsupported web based e-mail service will be going away April 1^st

It will be replaced by WebMail (http://webmail.fhda.edu), which is currently running in parallel to MailReader

Currently, WebMail does not retain what you have sent because it is not configured to do so

· The new Intel Macintosh will not run MAUI because it will not have Classic 9 OS running on it – currently have about 400 MAUI users

The intent is not to make MAUI compatible with the new Intel Macs but instead to speed up the process for finding a replacement that is web based and can run on both Mac and Windows

Have preliminary quotes from vendors to determine if it is necessary to go out for bid – still undetermined

· The next ETAC meeting will be April 19^th because our next regularly scheduled meeting would occur during spring break

6. ADJOURNMENT

· Adjourned: 2:39 pm

Next Meeting: Wednesday, April 19, 2006, 12:30 – 2:00 via teleconferencing

Last Updated: Tuesday, April 4, 2006 at 1:53:55 PM
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