EDUCATIONAL TECHNOLOGY ADVISORY
COMMITTEE
2/22/2006, 12:30-2:00 pm
ATTENDEES:
Linda Elvin, Scott Heffner, Chuck Lindauer, Mike Murphy, Willie Pritchard,
Kristin Tripp Caldwell
GUESTS: Sharon Luciw, Gerry Gyuire, Tom Roza, Wayne Chenoweth
Convened: 12:32 pm
1. APPROVAL OF THE MINUTES OF THE LAST
MEETING
· Will stand approved as posted
2. GENERAL NEWS – STATUS UPDATE ON
THE PORTAL; TEST OF SPAM FILTER QUARANTINE FUNCTION; WIRELESS PROJECT UPDATE;
ID MANAGEMENT SYSTEM BID PROGRESS
· Status update on the Portal
3. SERVICE LEVEL AGREEMENTS –
· SLA's are designed to inform all
users about the service levels TS will operate under
· Also an agreement with users about
the services
· ETS is not dictating what the
service levels are, but presenting what our current service levels are (trying
to capture what we are providing now and trying to find out whether the levels
are satisfactory as set up)
· ETS will maintain the same formatting
and overall design for all of its SLA's
There are several levels in each document: Level
1) fully supported by ETS; Level 2) shared support; Level 3) unsupported
· SLA's from each area within ETS
will be brought to ETAC in order to get feed back from each constituency group
· SLA's are going to the various governance groups, their feedback
goes back to ETAC and ETAC will make the final judgments about what should
be included and what modifications need to be made
The final step will be to take the document
to the Chancellor's Advisory Council
· There are three more SLA's to
be rolled out
1) The Network & Telecommunications group
2) The Information Systems group
3) The Call Center
· Sharon Luciw is developing an
FAQ document that can be shard with everyone
· We are asking ETAC members to
share the current document drafts, as they are, with constituency groups
a) Status of constituency review of the Technical Services
SLA. Where are you in the review process?
· Technical Services SLA covers all the desktop computer equipment,
AV equipment and classroom support
Will take the word Team off of the Technical Services SLA draft
Will add the hours of operation to the document
· The SLA has been distributed to several groups on each campus
Willie and Sharon met with FH Academic Senate 2/6/06
The DA Technology Taskforce group has been discussing it
The DA Academic Senate has been discussing the SLA
They have decided to gather their information at the Tech Taskforce
Most of the senate's questions centered around what ETS couldn't do rather
than what they could do
ETAC can be a vehicle for advocating increased support in the district,
but some of the advocacy also needs to come from the colleges as to budget
allocations compared to some other function or service
The DA Classified Senate met and discussed the SLA on 2/2/06
They would like the non-ETS staff tasks and responsibilities flushed
out further. Some specific concerns were:
1) Who will decide who the representative is?
2) What is expected of the representative?
3) Concerned about prioritization
4) If prioritization of needs, will they be equipped
to prioritize the needs without any technical knowledge?
5) If prioritizing faculty needs, the classified
would not feel comfortable prioritizing faculty
6) Who is prioritizing the divisions within the college?
7) Would like to see response times listed
8) The divisions would like to have a point person
within ETS to contact
9) Want clarification on shared support
· Tom Dolan was able to present the document to the DA Academic
Senate for a first look, and last week the committee was given time to write
responses on the draft
b)
Review Systems and Operations
SLA – Tom Roza (Please come prepared to discuss)
· In Tom's operation there are two basic functions:
Data center operation
Basic services are computer server operation and monitoring; production
control job set up; report printing and handling; and data backup
Normal staffing is Monday 7:00 AM thru Saturday 7:00 AM – no weekends
or holidays
Will make the operating hours a part of the agreement
Should include what happens if something is no longer covered by warranty
System support
Provides server support
Server acquisition, specification, development
Performs installation and configuration of servers
Helps set up security and account management
Performance tuning and capacity planning
Developing server application interfaces
Workstation server secured access setup
Implementing and managing data backup and recovery operations for data
on the servers
Server startup and shutdown
Act as an equipment vendor liaison to assure proper support during
problem determination or server acquisition
Provide full support for 138 of the known 187 servers in the district
If college departments have their own system administrators or technicians
and need assistance in setting up a server, they can make a request
through the ETS Call Center - one of the system programmers will work
with them to ensure that the server meets basic standards for security,
setup, as well as trouble shooting
Database services
Provides installation and initial setup for the following database software
products:
Microsoft Sequel Server
MySQL
Oracle RDB
Oracle 10g
4. OTHER ITEMS FROM THE COMMITTEE
· Last night the board approved moving forward with the bond
election
5. NOTE THE MEETING DATE FOR OUR NEXT
MEETING
· Due to the fact that our next regularly scheduled meeting
is a week from today, it will be rescheduled for the second week in March
6. ADJOURNMENT
· Adjourned: 1:53 pm
Next Meeting: Wednesday, March 8, 12:30 – 2:00 PM via videoconferencing
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