February 6, 2003 Minutes

· Minutes will stand approved as posted

· NewsBytes will be sent out on Monday, February 10th

Primary topic is the work of the Call Center

This issue will focus on some of the data collected in the DK Help database for the past two years

ETS is now able to do some analysis about the work processes and the results

This is not a complete analysis

IR Spotlight - based on a study that Institutional Research has done

The next regular feature will focus on the correlation between taking English classes and how that maps to student success in Business  & Social Science classes at Foothill

 

· Technology Use Survey

Took the survey off line a couple of weeks ago

Reviewed some of the preliminary results

There was a brief review of certain questions and how they compared to last years responses

The final survey results will be broken down by location and employee group

Greg McIlhiney thought that question #26 (Who/what is your preferred source for solving problems with computers?), was too general

There was a suggestion that there is analysis of the number of users who go the ETS website

May be able to do when the new Central Services website comes on line the end of this month

DK Help is good because you can see where your ticket is

This seems to be the most efficient way according to Wayne Chenoweth

ETS is working on a process to handle calls

Technicians are working with the Call Center staff on scripts for frequent requests made to the Call Center

They will be asking more specific questions to get the proper information entered onto each ticket

Eventually the he scripts will be able to appear on the screen when a call comes in

According to Dennis Shannakian things are getting much better with callbacks

When an e-mail is sent to open a ticket, your message is now pasted into the ticket

Will probably have a much more complete report on the results of the survey two meetings from now

· Network & Systems, & Web Committee - Sharon Luciw

No update

Sharon Luciw proposed the merging of both subcommittees and calling the new committee the Network & Systems Subcommittee

Both committees discuss about the same thing and have some of the same members

At this point in time, may have moved beyond the need of a web standards committee since the both colleges have initiated their own committees

Bradley Creamer on DA has a web server committee

FH has a web committee, but it doesn’t meet very often

Wayne Chenoweth seconded the motion to merge

The consensus was to disband the Web Standards Subcommittee and make a single committee called Network & Systems

Sharon Luciw was delegated to come up with who should be on the new subcommittee

Sharon will try to have an article related to security every other time in NewsBytes

 

· Hardware & Software  - Willie

Had a meeting on Tuesday, February 4^th

Did a general tweaking to the standards and posted them to the ETS website

The committee is looking at the Section 508 standards

Did an analysis of the iBook vs. the Power Book

Changed the recommended standards for a scanner and ink jet printer (These items are not supported by ETS)

For a scanner - HP

For an ink jet printer - was Epson, now ETS recommends an HP

ETS is not officially supporting OS X (Apple is not shipping computers with OS X, yet)

Some locations on the DA campus are required to have OS X to run certain applications, such as the CATS counseling program

ETS is in the process of putting together a plan to do a systematic upgrade, to OS X, throughout the district

· Instructional Technology - Cindy Vinson

No update

· Information Systems - Gerry Gyuire

Has a committee assembled

Committee representation had been decided, by ETAC, last fall

It has been difficult to find individuals to serve on the committee

First meeting is scheduled for Thursday, February 20^th at 9:30 am in the FH Board Room

Introduction to be made by Willie

This committee is to address data security and create a policy that will help IS prioritize the work that comes in

· Appropriate Use Committee

At the two public meetings, there was an explanation of how the committee responded to the publics input during the fall quarter

The policy will be going to:

The FH Round Table on or about February 19^th     

The DA College Council on or about February 19th

Will come back to ETAC (Feb/ March)

Then onto Chancellor’s Advisory Council for approval (March/April)

And then onto the Bard for approval (April)

What impact to students is there by this policy?

Colleges' don't see a problem with this policy

Should make a list of what is prohibited and have it posted

The attorney recommends that there be a statement stating that nothing in this policy should supersede or override any other policy related to students

Policy should be able to move through the governance process fairly quickly

Greg McIlhiney would like to see workshops on how staff should handle issues related to students

There should be representatives   from all labs who attend the workshop

These workshops should be handled through the campuses and not ETS

· Committee has already met

· Had a draft up on the web

· Made revisions to the draft

· Committee will meet February 13^th

· Wayne is meeting with Apple at 11:00 am today to discuss OS X compliance to section 508

· Willie reviewed a handout that summarized ETS’ budget based upon a 15% cut

· Core contracts come to $1,533,746

· Core staff to support mission critical operations comes to $5,605,889

· Total that cannot be cut w/out impacting mission critical services is $7,139,635

· Total remaining left not in the mission critical area is $2,478,220

· A total reduction of 15% to the total ETS budget is $1,442,678

· SEVIS

INS reporting

Pat Fifield is on SEVIS committee

1/30/03 was the last deadline

The deadline has been moved four times because INS was not ready

SEVIS reporting was stimulated by the 9/11 incident

The main purpose is for tracking foreign students

SEVIS has not been implemented as of yet, but all the colleges are about ready to go

ETS will need to process through a batch system

Currently trying to create an alternate ID, which is being pushed by SEVIS

Is supposed to remove the SS# and use an alternate ID instead

Will be more difficult to differentiate between foreign and domestic students

There has always been a fear of having to use SS#’s on checks

· Computer Viruses

ETS does not support Outlook on the PC – this is where we get most of our viruses

District e-mail standard is Eudora

Tend to get more viruses on servers

Should protect computers from viruses by doing a virus check once a month

If Outlook is currently installed on PC’s as part of the software package, it needs to be removed

· A needs analysis is being done for the data warehouse, which is being constructed

The Institutional Research office & a member of Gerry’s staff are doing this

Dennis Shannakian would like to be a part of the needs analysis for the Maui replacement

Need to contact Lourdes Del Rio-Parent

· Next ETAC meeting is three weeks from today, February 27th

Last Updated: Wednesday, April 2, 2003 at 1:00:57 PM
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