April 19, 2006 Agenda

	Educational Technology Advisory Committee
	4/19/2006, 12:30 pm – 2:00 pm via videoconferencing Studio “B” Broadcast Media at DA & Plant Services Conference Rm D160 at FH
Attendees:	Kristin Tripp Caldwell, Diana Cohn, Tom Dolen, Linda Elvin, David Gillett, Jeanine Hawk, Scott Heffner, Chuck Lindauer, Mike Murphy, Willie Pritchard, Jefferson Shirley, John Swensson
Agenda topics:	1. Approval of the minutes of the last meeting 2. General news –wireless project update; ID management system bid progress; new version of Meeting Maker coming on Friday, May 12 3. Service Level Agreements -- (a) Status of constituency review of the Technical Services SLA, the Systems and Operations SLA, and the Call Center SLA. Where are you in the review process? (b) Introduce new SLAs for Networks and Telecom Dept. and the Information Systems Dept. 4. Other items from the committee 5. Adjournment
Guests:	Sharon Luciw
Notes:	To be taken by Pam Eberhardt
Action Items:
Handouts: (as needed)	Service Level Agreements (SLAs) for Technical Services (previously distributed) and Systems & Operations (previously distributed); SLA for Call Center (previously distributed). Networks and Telecom SLA and the Information Systems SLA distributed via the ETS web site for this meeting
Next Meeting:	Wednesday, May 3, 2006, 12:30 - 2:00, via videoconferencing

Last Updated: Tuesday, May 2, 2006 at 11:11:22 AM
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