http://ets.fhda.edu/call_center/ Welcome to my Manila site! en-us Wed, 05 Dec 2007 07:00:00 GMT Wed, 05 Dec 2007 18:24:58 GMT http://backend.userland.com/rss UserLand Frontier v9.0 rssUpdates pettitkelly@fhda.edu pettitkelly@fhda.edu http://ets.fhda.edu/call_center/software <p>The ETS Call Center provides technical support over the phone, online or via email. Many of the answers to your frequently asked questions, other helpful information and <a href="http://ets.fhda.edu/call_center/software">software downloads</a> are available on this web site. There are a lot of resources available to you online, so explore the menu choices to the left for help. You may find that many of your questions are answered there. Also, the <a href="http://ets.fhda.edu/network_systems/notifications">ETS Notifications page</a> is regularly updated with information about the latest viruses, status of the network, and systems availability. <br> <br> If we are unable to directly handle your request through these channels, we will escalate your request to the appropriate team of ETS professionals, and track your request to ensure prompt resolution and quality service.&nbsp; </p> </p> <p>&nbsp;</p></td></tr> <tr> <td height="20">&nbsp;</td></tr> <tr> <td height="68" valign="top"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td bgcolor="#003366" height="20" valign="top" width="500"> <h4><font color="#ffffff">Contact Us:</font></h4></td></tr> <tr> <td height="48"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td width="49%"> <div align="center"><u><strong>Scheduled Hours of Operation</strong></u> <strong><br> <br>Monday -Thursday</strong></div> <div align="center">7:00am - 6:00pm<br> <br><strong>Friday </strong><br> </div> <div align="center"><strong></strong>7:00am - 5:00 pm &nbsp;</div> <div align="center"> <p>&nbsp;</p> <p><strong>Saturday - Sunday </strong><br> Closed </p> </div></td> <td width="51%" valign="top"><div align="center"><u><strong>Contacting the Call Center</strong></u> <br><br><strong>Telephone:</strong><br>(408) 864-TECH (<strong><font color="#FF0000">8324</font></strong>)<br><br><strong>Email:</strong><br><a href="mailto:techhelp.fhda.edu"><strong>techhelp@fhda.edu</strong></a><a href="mailto:techhelp.fhda.edu"><br></a><br><strong>Online:</strong><br><a href="http://techhelp.fhda.edu/selfservice/loginpagehtml.asp?VERSION=4"><strong>Login</strong></a> </div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table> </p>