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  Getting Help

Virus/spyware/adware protection


Norton Symantec Trojan/Virus Removal

Step 1. Locate and open the Symantec AntiVirus application and click on LiveUpdate. Symantec Definition file should show current date after Live Update finished.

Step 2. Select Quick Scan and click on OptionsAdvanced and click on “Scan all files recently touched without forcing demigration”. Click OK then Save Settings and OK.

On older versions of Norton it might just say Scan (instead of Quick Scan) after which you choose Scan Computer. Then check every box so that a complete scan of your computer occurs. Then click on OptionsAdvanced and click on “Scan all files recently touched without forcing demigration”. Click OK then Save Settings and OK.

Step 3. Click on the Scan button, if risk files (viruses) show up in  the window then go to the View menu and select Quarantine. Select the risk files and the delete them one at a time. Restart the computer. Login and do Step 3 again.
Make sure all risk file are deleted from the Quarantine and History windows.

Once the virus is cleaned on the computer plug any USB/Thumb/external drive and Symantec should scan it as well. If it does have viruses do Step 3 again.


Important information! You should have your Norton Antivirus software configured to:

  • Automatically update your virus definitions on a regular basis!



  • Automatically scan your computer on a regular basis!





 Frequently Asked Questions

Windows Specific Questions


A virus is a cracker program that searches out other programs and infects them by embedding a copy of itself in them. When these programs are executed (used), the embedded virus is executed too, thus propagating the infection. This normally happens invisibly to the user. Unlike a worm, a virus cannot infect other computers without assistance. It can be propagated when you trade programs or files with friends. The virus may do nothing but propagate itself and then allow the program to run normally. Usually, however, after propagating silently for a while, it starts doing things like writing cute messages on the terminal or playing strange tricks with the display (some viruses include display hacks). Many nasty viruses, written by particularly perversely minded crackers, do irreversible damage, like nuking all the user's files. In order to protect your computer from viruses, all computers throughout the District come standard with Symantec's Norton Anti virus™. Correct use of this software product will help protect your computer against most virus attacks. The software is supported by Symantec™ Security Response team, the world's leading Internet security research and support organization.

Spyware and Adware

As technology advances and more people come to rely on the Internet for information, leisure, and business it seems as if keeping your computer free of advertising is a daunting task. Not technically fitting into either the virus or spam category we have spyware and adware, which are growing concerns for Internet users. At times these programs may invade your privacy, contain malicious code, and at the very least they can be a nuisance when using a computer connected to the Internet.

Adware is considered a legitmate alternative offered to consumers who do not wish to pay for software. Programs, games or utilities can be designed and distributed as freeware . Sometimes freeware blocks features and functions of the software until you pay to register it. Today we have a growing number of software developers who offer their goods as "sponsored" freeware until you pay to register. Generally most or all features of the freeware are enabled but you will be viewing sponsored advertisements while the software is being used. The advertisements usually run in a small section of the software interface or as a pop-up ad box on your desktop . When you stop running the software, the ads should disappear. This allows consumers to try the software before they buy and you always have the option of disabling the ads by purchasing a registration key.

In many cases, adware is a legitimate revenue source for companies who offer their software free to users. A perfect example of this would be the popular e-mail program, Eudora. You can choose to purchase Eudora or run the software in sponsored mode. In sponsored mode Eudora will display an ad window in the program and up to three sponsored toolbar links. Eudora adware is not malicious; it reportedly doesn't track your habits or provide information about you to a third party. This type of adware is simply serving up random paid ads within the program. When you quit the program the ads will stop running on your system.

Unfortunately, some freeware applications which contain adware do track your surfing habits in order to serve ads related to you. When the adware becomes intrusive like this, then we move it in the spyware category and it then becomes something you should avoid for privacy and security reasons. Due to its invasive nature, spyware has really given adware a bad name as many people do not know the differences between the two, or use the the terms interchangeably.

Spyware is considered a malicious program and is similar to a Trojan Horse in that users unwittingly install the product when they install something else. A common way to become a victim of spyware is to download certain peer-to-peer file swapping products that are available today.

Spyware works like adware but is usually a separate program that is installed unknowingly when you install another freeware type program or application. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers.

Because spyware exists as independent executable programs, they have the capability to monitor your keystrokes , scan files on the hard drive , snoop other applications, such as chat programs or word processors, install other spyware programs, read cookies , change the default home page on the Web browser , while consistently relaying this information back to the spyware author who will either use it for advertising and marketing purposes or sell the information to another party. 

Licensing agreements that accompany software downloads sometimes warn the user that a spyware program will be installed along with the requested software, but the licensing agreements are not always be read completely by users because the notice of a spyware installation is often couched in obtuse, hard-to-read legal disclaimers.

Combating Spyware
While one may not realize they have installed spyware, there are some signs that it exists on your computer. If you notice any changes to your Web browser that you did not make such as extra toolbars or different homepage settings, as well as changes to your security settings and favorites list, you could have spyware running on your system. Other signs of a spyware infection include pop-up ads which aren't related to a Web site you're viewing; usually spyware advertisements are adult content in nature and are not displayed in the same fashion as legitimate ads you would normally see on your favorite Web sites. You may also see advertisements when you're not browsing the Web. Clicking hyperlinks which do not work (or take you somewhere you didn't expect), a sluggish system, or your system taking longer to load the Windows desktop are all signs that your computer may be infected with spyware.

With the onset of spyware comes a plethora of anti-spyware software packages to rid your system of these unwanted and malicious programs. Anti-spyware software works by identifying any spyware installed on your system and removing it. Since spyware is installed like any other application on your system it will leave traces of itself in the system registry and in other places on your computer. Anti-spyware software will look for evidence of these files and delete them if found.

It is important to remember that not all companies who claim their software contains adware are really offering adware. There is always a chance that adware is spyware in disguise so to speak, and that programs with embedded spyware may not state its existence at all. Always stay on the side of caution and be sure to research privacy policies and licensing agreements that come with freeware. You should also become familiar with Internet lists of companies reported to be using spyware. Much like a firewall or anti-virus program , anti-spyware software is crucial to maintain optimal protection and security on your computer and network.

Note: If you believe you have a virus, spyware, or adware on your computer please contact the ETS Call Center



Last Updated: Monday, November 25, 2013 at 9:02:42 AM
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