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  Getting Help

Managing Quarantined Files

 

When Symantec AntiVirus finds a virus-infected file, it moves the file into "quarantine" so it can't infect the rest of your computer. Dealing with quarantined files depends on the importance of the file.

If the file isn't important, or if it can be replaced, you should delete it right away:

1. Open the Norton Antivirus Application.

2. Click View (in the left hand column), then Click Quarantine. This will bring up a window containing all quarantined files.

3. Right-click on the infected file; this will bring up a menu. Click Delete Permanently, then Click Start Delete. This will permanently delete the file.

If the file is important and irreplaceable:

You are probably out of luck. Your best hope is to leave the infected file in quarantine and replace it with an older version of the file from your backup. It is possible that a subsequent update of AntiVirus will provide a way to clean the file. The next time LiveUpdate is run, answer yes when AntiVirus asks if you want to try to recover quarantined files.

 
 

 

Last Updated: Tuesday, October 21, 2003 at 10:12:21 AM
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