TopTable_r1_c1: Building Community Excellence Site Link
General District Information Business Services Human Resources Operations and Maintenance Purchasing Services Foothill-De Anza District Foundation Technology Services Research Services
Foothill De Anza
leftcurve1:
leftcurve2:  
   
Fast Answers  
faqs Finding a job Employee QuickHelp Doing Business Community Interest  
 
 

 

Getting Help

 

NOTE: The Call Center only provides technical support for staff and faculty. If you are a student needing assistance logging into MyPortal.fhda.edu, please contact the Admissions and Records Office at your campus.

Beginning July 1, 2013, ETS will be utilizing a new work request tracking system. You will no longer be able to send requests via email. You can access our new system at: http://etshelp.fhda.edu

You can watch a video on how to use the new system at http://youtu.be/W8k1gmZib4I

The ETS Call Center provides technical support for your computer, network connection, phone, voicemail, software, and various accounts and passwords. Many of the answers to your frequently asked questions and other helpful information are available on this web site. There are a lot of resources available to you online, so explore the menu choices to the left for help. You may find that many of your questions are answered there. Also, the ETS Notifications page is regularly updated with information about the latest viruses, status of the network, and systems availability.

In Fall 2011 Educational Technology Services (ETS) will implement a process to determine priorities of projects requested by users. A new Website called IT Technology Projects explains the process and provides forms for users to use in requesting new projects. On this site, you can also review the status of projects that ETS is currently working on.

You can contact us via our online request system, phone, or come by our office located at the back of the Learning Center on the De Anza campus. We will do everything we can to resolve your issue immediately. If we are unable to directly resolve your issue we will escalate a ticket to the appropriate team of ETS professionals, and track your issue to ensure prompt resolution and quality service. 

If you would like to provide us feedback and take a short survey, please see: http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=ETSQuickSurvey

Contact Us:

2013-2014 Call Center Hours of Operation
Submit your technical work request at:
7:00 am-5:00 pm Monday through Friday
Call us at (408)864-8324
Visit us at our office at the back of the De Anza Learning Center (LC 128).

 
 
 

 

Last Updated: Saturday, August 2, 2014 at 5:15:56 PM
©2014 Foothill-De Anza Community College District

 
Home Foothill De Anza
 About Us Business Human Resources Facilities Purchasing Foundation Technology Research
Home